Shipping, Returns, Policies & other stuff
Orders are usually processed within 2-3 business days on weekdays, excluding holidays.
Shipping is only within the United States. Orders are processed and shipped from Portland, Oregon.
Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.
Buyer will receive a shipment confirmation email with the shipping tracking number.
If you request no signature or insurance, Tumbleweed is not responsible in case of theft or damage.
Online Return Policy
We are happy to issue a refund, or an exchange for any full price, unworn, unwashed merchandise within 10 days of receipt of your online purchase. After 10 days, all sales are Final.
All sales are final on sale merchandise markdowns (except for temporary sales promotions). Sales are final on all jewelry, swimwear, lingerie, footwear, paper goods, gift certificates, beauty products and fragrances.
No price adjustments.
Please email firstname.lastname@example.org for a Return Authorization code before returning or exchanging items. We cannot issue exchanges for items returned without a Return Authorization code. Customer is responsible for any return shipping costs.
Please note that we do not accept liability for shipping loss, or damage of returned goods.
Address Returns to:
1812 NE Alberta Street
Portland, Oregon 97211
Your return will be processed as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card.
We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.
In Store Return Policy
Merchandise in unworn and salable condition, may be exchanged, or you may receive store credit within 7 days of purchase when accompanied by the original sales receipt.
We do not give refunds or price adjustments. All sales final on sale merchandise, off-site sales, markdowns, swimwear, lingerie, gift certificates, footwear, paper goods, beauty products and fragrance.
We have the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.
Tumbleweed features a selected mix of clothing, jewelry and accessory items from a collection of local and international designers and brands. Sizing and fit may differ by brand, so if you’ve questions on fit, please e-mail or call us at email@example.com.
Any and all information collected on this site will be kept strictly confidential and will not be sold or disclosed to third parties or reused without your permission. Any information you provide us, will be safely guarded, and will be used only for the purpose of filling your online order or for special events/offers if you’ve joined our mailing list.